Customer Service

Shipping & Deliveries

Free Royal Mail 2nd Class delivery. Royal Mail 1st Class and Special Delivery are available as a chargable option.

Royal Mail 2nd Class	FREE
Royal Mail 1st Class	£2.50

Royal Mail Special Delivery	£7.95

Once your order has been placed we will do our very best to get your order dispatched the same day. The majority of orders placed before 4pm weekdays will be dispatched the same day. Orders placed at the weekend or bank holiday will be dispatched the next working day.

If you choose to cancel your order after the goods have been dispatched, you will be responsible for both delivery & return costs.

For International deliveries, we are only responsible for the package while it is in the UK. In the event that your order is not delivered in the destination country, we regret that we are only able to issue a refund if the package is returned to us. Please be aware that you may be liable for customs charges.

From October 1st 2021 we are no longer shipping International orders.

Click & Collect

We now offer a click & Collect service. If you wish to collect your order from our store, please select 'Click & Collect' when completing your order.

You will receive an email confirmation when your order is ready to be collected and we will also telephone you to arrange collection.

Returns & Replacements

We’re sorry but pierced earrings are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.

In the unlikely event that you are unhappy with any of the goods you have received, we are happy to exchange the item or refund you for your purchases if the items are sent back to us at your own expense to the address below. Items should be returned within 30 days, unworn & in the original packing.

Any refund due will be issued once we have received the goods, in their original condition. The refund will be limited to the cost of the returned goods and the outbound delivery charge. We will not refund the return postage in the event that you simply change your mind.

In the event that the goods are faulty or if we have made an error when packing your order, of course, we’re always very sorry & we will refund the cost of the postage – this is limited to Royal Mail 2^nd class. We recommend that you ask for a proof of postage receipt at the post office counter – a proof of postage receipt is free of charge. If you choose to send your item(s) back to us using a different delivery method – ie. Signed For or Special Delivery or by courier, this cost will not be refunded.

This does not affect your statutory rights.

Returns Address:

Sophie Oliver Jewellery Ltd
17 High Street
Moreton-in-Marsh
Gloucestershire
GL56 0AF

Viewing your order

You can access your order, view the progress of your order & any past orders by clicking on 'Account' at the top of every page. You will need to create an account before or at the time of ordering to be able to do this.

Payment, Pricing & Promotions

You will need a valid credit or debit card to place an order through the Sophie Oliver Jewellery website. Cards accepted include Visa, Mastercard & American Express.

All prices are quoted in Pounds Sterling.

Here at Sophie Oliver Jewellery, we love to offer you great value & may from time to time run different promotions. The length of promotions will be specified on the appropriate page(s). Promotions which have ended will not be extended past the final date.

Updating your account information

If you wish to update any personal information on your account, you can do so by clicking on 'Account'.